How ConvoMind Protects Your Data

1. Information We Collect

We collect only the information required to deliver our AI-powered messaging services and provide support to our customers.

• Account data: name, business details, email address, authentication credentials, and tenant configuration.
• Channel data: tokens and channel identifiers needed to connect WhatsApp, Instagram, and Messenger accounts.
• Conversation data: messages, attachments, and chatbot configuration that you or your authorized agents send through ConvoMind.
• Usage data: product telemetry, log files, and device/browser metadata used to secure the platform and improve performance.

2. How We Use Data

We use your information to deliver the services you subscribe to and to keep the platform stable, secure, and continuously improving.

• Provide the ConvoMind application, including routing messages, triggering automations, and hosting chatbots.
• Authenticate users, enforce tenant-level permissions, and prevent unauthorized access.
• Monitor infrastructure health, detect abuse, and comply with applicable legal requirements.
• Improve product capabilities by analyzing aggregated, de-identified usage trends.

3. Data Sharing & Subprocessors

We do not sell personal information. We share limited data with carefully vetted subprocessors when it is necessary to deliver core functionality.

• Infrastructure providers (such as cloud hosting and storage vendors).
• Customer support and analytics tools that help us troubleshoot issues.
• Messaging platforms (Meta, WhatsApp, Instagram) strictly to deliver the messages you authorize.

4. Data Retention

We retain personal data only for as long as your account remains active or as needed to meet legal and contractual obligations. You can request deletion of tenant data at any time, subject to regulatory requirements.

5. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete personal information we process about you. To exercise these rights, please contact us using the information below. We will respond within the time period required by applicable law.

6. Data Security

ConvoMind implements administrative, technical, and physical safeguards such as encryption in transit, role-based access controls, audit logging, and ongoing vulnerability monitoring. No system can be 100% secure, but we continuously invest in keeping your data protected.

7. International Data Transfers

If you access ConvoMind from outside the United States, your data may be processed in the United States or other jurisdictions where our infrastructure providers operate. We rely on contractual safeguards and industry-standard protections for cross-border transfers.

8. Children’s Privacy

ConvoMind is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will remove it promptly.

9. Updates to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. If we make material changes, we will notify account owners via email or in-app notices. The “Last updated” date above will always reflect the current version.